Frequently Asked Questions (FAQs)

1. What products does ResellerBay offer for sale?

ResellerBay offers a wide range of high-quality products, including t-shirts, apparel, home goods, accessories, and more. While we primarily serve groups, businesses, and organizations, our products are designed to meet various needs and preferences.

2. Can individuals order products from ResellerBay?

Yes, individuals can order products directly from ResellerBay. Our focus is on providing high-quality merchandise that meets the needs of groups and businesses, but we welcome orders from individual customers as well.

3. Do you offer customization options for individuals?

At this time, ResellerBay does not offer customization options for individual customers. Our customization services are primarily tailored for groups, businesses, and organizations looking to create branded products with their own logos or designs.

4. How can I place an order as an individual customer?

To place an order as an individual customer, simply browse our selection of pre-designed products on the ResellerBay website. Choose the items you like, select the desired size, quantity, and color (if applicable), and proceed to checkout. Follow the prompts to provide your shipping and payment details, and your order will be processed.

5. What are the shipping options and costs?

We offer various shipping options for domestic and international orders. The shipping costs are calculated based on the destination, weight, and dimensions of the package. During the checkout process, you will be able to select the shipping method that best suits your needs, and the associated cost will be displayed. Most orders are shipped within 3 business days but can require 7 - 10 business days

6. What is your return policy for individual customers?

We want you to be completely satisfied with your purchase from ResellerBay. If you receive a defective or incorrect item, please contact our customer support team within 30 days of receiving your order, and we will assist you with the return or exchange process. Please note that customized products may not be eligible for returns unless they are defective or incorrect.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment online.

8. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at info@resellerbay.com or during our business hours phone 980-267-4204.